Politique de retour et de remboursement

RETURN AND REFUND POLICY

This Return and Refund Policy sets out the conditions applicable to returns, exchanges and refunds for any purchase made on the Samantha Baby website. By placing an order, you agree to the conditions set out below.

We accept return requests within 14 calendar days from the delivery date confirmed by the carrier. After this period, no return or refund request will be accepted. To be eligible for a return, the item must be unused, unworn, unwashed and returned in its original condition, with its original packaging intact.

Certain items cannot be returned for hygiene and safety reasons, including opened or used baby items, promotional or sale products, gift cards and any product indicated as non-returnable at the time of purchase.

Before any return, the customer must contact our customer service department at support@samanthababy.com to obtain written return authorization. No return will be accepted without prior validation. Return shipping costs are the responsibility of the customer unless the product is defective or due to an error on our part.

Once the product has been returned and inspected, we will inform the customer of the acceptance or refusal of the refund. If the request is approved, the refund will be issued to the original payment method within 5 to 10 business days, depending on bank processing times. Initial shipping costs are not refundable, unless the return is due to an error by Samantha Baby.

In case of a damaged or defective product upon receipt, the customer must contact us within 48 hours of delivery and provide photographic evidence. We reserve the right to refuse any request made outside the deadline or without sufficient justification.

If a package is returned due to an incorrect address provided by the customer or a refusal to pay customs duties, shipping costs will not be refunded. Additional charges may apply for any reshipment.

Order cancellations are only possible if the request is made before shipment. Once the order has been shipped, it can no longer be canceled and must follow the standard return procedure.

Samantha Baby reserves the right to refuse any refund in case of abuse, attempted fraud or non-compliance with these conditions.

For any questions regarding returns and refunds, please contact us at: contact@samanthadigitalgroup.com.